Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Quiet area
Spacious rooms
Limited dining options
Improvement needed in service
6.2/10
Nice
Rooms
7.8
Location
7.1
Service
5.4
Dining
5.5
Guest reviews
6.2/10
based on 8 reviews
8.2
8.2/10 based on 7112 reviews
Alex
United Kingdom,
May
2024
7.2/10
The hotel is located in a quiet area, close to the Underground subway with easy access to downtown. The rooms are spacious, clean, and wheelchair accessible, though the bathroom amenities could be better. The service was decent, but some staff, especially at the front desk, need to be more kind and knowledgeable. The dining options are limited with a focus on hot dogs. The facilities are basic but well-kept.
Rooms
8.0
The rooms were spacious and kept clean, though the bathroom amenities could be improved.
Service
7.0
The service was decent, but some staff, especially at the front desk, need to be more welcoming and informed.
Location
9.0
The hotel is conveniently located near a metro station with easy access to the city centre.
Dining
5.0
The dining options are limited, with a particular focus on hot dogs.
Facilities
7.0
Basic facilities that are well-kept.
Quiet area
Limited dining options
Stephen
United Kingdom,
August
2023
6.0/10
The hotel had clean and comfortable rooms with large windows allowing plenty of natural light, but lacked ventilation. The service was marred by rude and unfriendly staff members at the front desk. The location was in a quiet area, a few metro stations away from the city center, and conveniently close to a lovely park. The dining experience offered limited options, especially for milk. Overall, it was a place with potential but with notable service issues.
Rooms
8.0
The rooms were clean and well-kept, and I appreciated the nice coffee machine provided.
Service
5.0
I found the service to be lacking as some staff members, especially at the front desk, were rude and unhelpful.
Location
7.0
The hotel was located in a quiet area, a few metro stations from the city center, and near a beautiful park.
Dining
5.0
The dining options were limited, and especially disappointing when it came to choices like milk.
Facilities
6.0
Charlie
United Kingdom,
July
2023
6.6/10
The hotel is conveniently located close to the Belvedere museum and the main Christmas markets, making it a great spot for exploring the city. While the rooms are well-equipped and spacious, the lack of control over the AC or opening windows can be a drawback. The service could be more attentive, especially during the night shift, and the front desk staff need to improve their friendliness. Dining options are limited, particularly for those requiring specific items like dairy products.
Rooms
8.0
The rooms are spacious and come with all the necessary facilities.
Service
6.0
The service could be more attentive, especially at the front desk during the night shift.
Location
7.0
The hotel is just outside the city center in a quiet area, close to the metro and within easy reach of the main Christmas markets.
Dining
5.0
The dining options are limited, especially for those with specific dietary requirements.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
Ellen
United States,
July
2023
6.2/10
My stay at the hotel was a mixed experience. The rooms were bright with large windows allowing for plenty of natural light, but unfortunately, there was no option for opening windows or ventilation. The wheelchair access was convenient, and the double bed was comfortable. The service was lacking as some staff, especially those at the front desk, came off as rude and unfriendly, constantly needing to consult with the manager. The location was fairly convenient, being close to a metro station, but it was a bit far from the city center. The dining options were limited, causing some disappointment, especially with the milk availability, but the local focaccia bread was a nice touch. While the facilities were decent, there was room for improvement in certain areas.
Rooms
7.0
The rooms were bright with plenty of natural light and wheelchair accessible, but lacked opening windows or ventilation. The double bed was comfortable.
Service
5.0
The staff, particularly at the front desk, were not very welcoming and seemed to defer to the manager often.
Location
6.0
The hotel is conveniently located near a metro station, but it's a bit of a distance from the city center.
Dining
6.0
The dining options were limited, especially with the milk availability, but the local focaccia bread was enjoyable.
Facilities
7.0
The facilities were decent but could use some improvements.
bright rooms
limited dining
George
United States,
July
2023
6.4/10
The hotel is located just a few metro stations away from the city center in a quiet area with very comfortable beds in minimally furnished rooms featuring a nice coffee machine. The service at the front desk could be improved, especially with a particular receptionist appearing rude. The dining experience offers limited options, and the breakfast is served at 10:20. The facilities are adequate, but there are some areas for enhancement.
Rooms
8.0
The rooms are comfortable and clean, with a nice coffee machine.
Service
5.0
The service, especially at the front desk, needs improvement in terms of friendliness.
Location
7.0
The hotel is conveniently close to a metro station, making it easy to access the city center within a few stops.
Dining
6.0
The dining options are limited, and breakfast is served at 10:20, which might not suit early risers.
Facilities
6.0
The hotel facilities are basic and could benefit from more amenities.
Jeremy
United Kingdom,
June
2023
6.6/10
I had a mixed experience at this hotel. The rooms were equipped with all amenities and accessible with a wheelchair, which was great. However, the service, especially at the reception desk, could have been more friendly and attentive. The location was not in the heart of the city but still convenient with public transport nearby. The dining options were limited, but the facilities were satisfactory overall.
Rooms
8.0
The rooms were equipped with all facilities and easily accessible with a wheelchair.
Service
6.0
The service, particularly at the reception desk, could have been more welcoming.
Location
7.0
The hotel is in a convenient area with public transport options close by.
Dining
5.0
The dining options were limited during my stay.
Facilities
7.0
The facilities provided were adequate for my needs.
accessible rooms
average service
Rex
United Kingdom,
June
2023
6.2/10
The hotel is conveniently located just outside the city center, with easy access and wheelchair-friendly amenities. The rooms are bright with large windows providing plenty of natural light, but lack flexibility in AC or window opening options. Service could be improved, especially at night shifts, and some staff members appeared rude and unfriendly. The location is quiet but not near many attractions, yet it offers proximity to the U4 station for easy transportation. The dining options are limited, especially concerning milk availability at certain times. Overall, a decent stay with room for service enhancement and more dining choices.
Rooms
7.0
The rooms are bright with large windows allowing plenty of natural light, but lack flexibility in AC or window opening options.
Service
5.0
Service could be improved, especially at night shifts, with some staff members appearing rude and unfriendly.
Location
7.0
The hotel is located just outside the city center in a quiet area, offering easy access and wheelchair-friendly amenities.
Dining
6.0
The dining options are limited, particularly regarding milk availability at certain times.
Facilities
6.0
General facilities were adequate but could benefit from enhancements.
Noel
United Kingdom,
April
2023
6.6/10
The hotel has lovely wooden floors and a nice coffee machine in the rooms, with large windows allowing for plenty of natural light and all necessary facilities. However, the rooms were on the pricier side. The service could have been more attentive, especially the receptionists who seemed uninformed and sometimes rude. The location is in a quiet area not far from the city center, close to multiple metro stations, though lacking in nearby sightseeing attractions. The dining options were somewhat limited, particularly for milk choices. The facilities were adequate but nothing extraordinary.
Rooms
8.0
The rooms with lovely wooden floors and a coffee machine were spacious with large windows providing natural light and well-equipped facilities, though a bit pricey.
Service
5.0
The service could have been more attentive, especially from the receptionists who appeared uninformed and sometimes unfriendly.
Location
7.0
The hotel is in a quiet area not far from the city center, conveniently close to various metro stations, but lacks nearby sightseeing attractions.
Dining
6.0
The dining options, especially for milk choices, were somewhat limited.
Facilities
7.0
The facilities were adequate but nothing extraordinary.